PulseFrag support

Form, sleep and habits for CS2 players.

Questions, bugs or data requests: [email protected]. We usually reply within two working days.

Common questions

My FACEIT matches do not show up. Check that the nickname in Profile matches your FACEIT nickname exactly, then tap Pull matches. Only finished CS2 matches are imported; very new matches can take a few minutes to appear on FACEIT.

I play Premier, not FACEIT. Add matches by hand on the Matches tab.

My League of Legends matches do not show up. Check your Riot ID (Name#TAG) and region in Profile, then tap Pull matches. Ranked, normal, ARAM and Clash games are imported; remakes and Arena are not.

Where are my VALORANT matches? Riot only allows automatic VALORANT import for approved apps with Riot sign-in. Until then, add VALORANT matches by hand on the Matches tab.

Sleep or HRV is missing. PulseFrag reads these from Apple Health. Wearing an Apple Watch at night gives the best data. Check Settings > Health > Data Access & Devices > PulseFrag.

Why do I see “Still collecting”? PulseFrag only shows a pattern when both groups being compared have at least 8 matches.

How do I delete my data? Profile > Delete account and all data. This is immediate and permanent.